Shipping policy
Shipping and Digital Delivery Policy
Last updated: 17/08/2026
This Shipping and Digital Delivery Policy explains how orders placed through Jumaru BV are delivered. Our store sells digital products, including e-books, as well as physical products fulfilled by third-party suppliers, manufacturers, dropshipping partners, and print-on-demand providers.
Digital Products and E-books
Digital products are delivered electronically and are not physically shipped.
After your payment has been successfully processed, you will receive an email containing a download link or instructions for accessing your purchase. Delivery is usually immediate but may take up to 2 hours due to payment processing or technical delays.
Please ensure that the email address entered during checkout is correct. If you do not receive your digital product, check your spam or junk folder before contacting us at info@jumaru.be.
Customers are responsible for ensuring that their device and software can open the file format described on the product page. Digital products are licensed for personal use only unless otherwise stated. They may not be copied, shared, resold, redistributed, or made publicly available.
Physical Products
Our physical products may be produced, packaged, and shipped directly by independent suppliers, manufacturers, print-on-demand providers, or other fulfillment partners. As a result, processing times, shipping methods, packaging, tracking availability, and delivery times may vary by product and destination.
If an order contains multiple products, the items may be produced by different partners and delivered in separate packages. You may receive more than one shipping confirmation or tracking number. Separate shipments do not result in additional shipping charges unless clearly stated at checkout.
Processing Times
Physical orders are generally processed within 2-5 Busines days. Print-on-demand and personalized products may require additional production time.
Processing times do not include weekends, public holidays, or shipping time. During busy periods, holidays, product launches, or events outside our reasonable control, processing may take longer.
Estimated Shipping Times
After an order has been processed, estimated delivery times are:
- Benelux 2–5 working days,
- Europe outside Benelux 3–7 working days,
- International 7–30 working days.
These timeframes are estimates rather than guaranteed delivery dates. Delivery may be affected by customs clearance, carrier delays, severe weather, local postal services, supply disruptions, or other circumstances outside our control.
Shipping Charges
Shipping charges are displayed at checkout and depend on the products ordered, delivery destination, supplier, and available shipping method.
Any free-shipping promotion applies only under the conditions stated in the relevant offer.
Tracking
When tracking is available, you will receive a shipping confirmation email containing the tracking information. Tracking details may take [24–72 hours] to become active after a shipping label has been created.
Some suppliers, destinations, or economy shipping services may not offer complete tracking.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.
We cannot control customs processing times or predict the amount of any additional charges. Customers should contact their local customs authority for further information before ordering.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us immediately at info@jumaru.be if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or been transferred to a fulfillment partner.
If an order is returned, delayed, lost, or delivered incorrectly because the customer supplied an inaccurate or incomplete address, the customer may be responsible for any reshipping or replacement costs.
Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery period, please:
- Review the tracking information.
- Check with household members, neighbors, and the local carrier.
- Confirm that the delivery address in your order confirmation is correct.
- Contact us at info@jumaru.be with your order number.
Please report a potentially lost shipment within 5 days of the estimated delivery date. We will contact the relevant supplier or carrier and make reasonable efforts to help locate the package.
A package marked as delivered by the carrier is not automatically considered lost. Replacement or refund eligibility will depend on the circumstances, available evidence, carrier investigation, and our Refund Policy.
Damaged, Defective, or Incorrect Products
If a physical product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and no later than two months after discovering the issue at info@jumaru.be. To help us investigate shipping damage efficiently, we ask that visible damage be reported within 48 hours of delivery where reasonably possible. Failure to report visible damage within 48 hours does not affect any mandatory statutory rights.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging and shipping label
Do not return a product to the address shown on its shipping label unless we have provided return instructions. Our suppliers’ return addresses may differ from our customer-service address.
Approved claims will be handled in accordance with our Refund and Return Policy and applicable consumer law.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Because physical products may enter production or fulfillment shortly after purchase, we cannot guarantee changes or cancellations once processing has begun.
Digital orders generally cannot be cancelled after the download or access link has been supplied, except where required by applicable law.
Refused and Unclaimed Deliveries
If a delivery is refused or remains unclaimed and is returned to the supplier, any refund or reshipment will be considered under our Refund and Return Policy. Original shipping charges and return-related costs may be deducted where permitted by law.
Contact Us
For questions about digital delivery or physical shipping, contact:
Jumaru BV
Email: info@jumaru.be
Business address: Julia Tulkenslaan 29, 9120 Melsele
This policy does not limit any mandatory rights available to customers under applicable consumer-protection laws.